Zappos.com customer service call lasts 10 HOURS

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When a customer-service rep goes above and beyond to try to solve your problem, that’s welcome. When they spend 10-and-a-half hours on the phone giving you advice about relocating to Las Vegas, that’s Zappos.com.

Unlike many other online retailers (including parent company Amazon.com), Zappos plasters its site with its toll-free customer service number, which is staffed 24/7. When a Midwestern college student called the site’s Nevada headquarters two weeks ago to buy a pair of Uggs boots, the transaction turned into a chat marathon about the city, where the student was considering moving. The rep was able to take some breaks during the call; the customer agreed to hold the line.

Zappos spokesman Jeff Lewis said providing good customer service is a top priority. “We feel that allowing our team members the ability to stay on the phone with a customer for as long as they need is a crucial means of fulfilling this value,” he said via email. Click below for full story -